What is your return policy?
All our items are unique and/or made to order. We carefully fulfill all orders to ensure that no defective or damaged item is shipped to you. Defective or damaged items must be reported within 14 days of receipt.
Return shipping costs for exchange or return are at the customer's expense.
Authorized return items must be in the same condition as it was received, not used or altered in any way, in the original packaging with any original tags attached.
We do not accept returns for items received as gifts or offer refunds or replacements for them.
Authorized return credit will go back to the original purchase source.
We only replace items if they are defective, damaged, or the wrong size is sent.
We are not responsible if shipping details, size, or color were input incorrectly and we will not offer replacement or refund.
Proof of purchase and photos of the damaged product are required.
Items returned without prior authorization will not be refunded.
Sale items cannot be refunded.
Items received as gifts are not eligible for refund or replacement.
Once we receive your package and confirm that it is in the original, undamaged condition, we will refund you within seven business days. We will email you when this transaction has taken place. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
If you have questions please email contact@Stay-Armed.com.